What Information We Hold and Why
When you open an account, we collect your name, mobile number, and the payment method you register — whether that is bKash, Nagad or Rocket. Each time a deposit or withdrawal is processed through one of those wallets, we record the transaction reference, amount and timestamp.
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This lets us match your wallet to your account and resolve any funding queries quickly. We also collect device and session data: your IP address, browser type, and the pages you visit inside the lobby. This data is used to keep your session secure and to
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detect unusual access patterns. We do not sell this information to third parties. If you contact support, the conversation — including your account number and any wallet reference you share — is stored for the duration required by our internal retention schedule. You can ask us
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to confirm what we hold at any time by writing to our privacy contact address. Your use of the platform is subject to your local law and the eligible regions we serve; if you are unsure whether access is permitted in your area, check before registering.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.